General Information for Customers
All accounts are placed in the property owner’s name. Accounts cannot be placed in the tenant’s name even at the request of the property owner. The City of Fulton Code dictates that any unpaid bill is a lien against the property, not the occupant. Because of this, the property owner is ultimately responsible for any unpaid charges and is billed directly.
Water bills are on a quarterly billing schedule. Your bill will have a Water Usage charge and a Base Water charge on it. Sewer Usage and Garbage charges may also appear on your bill if you receive these services from the City of Fulton.
· Water Usage is determined by water meter readings. Your usage is then multiplied by your rate and is your Water Usage charge.
· Base Water charge is determined by your water meter size and the rate for that size meter.
Our service area is divided into the following three districts:
District 1: Customers located on the West Side of the Oswego River receive bills in March, June, September & December. Your account number begins with 1.
District 2: Customers located on the East Side of the Oswego River with property South of Rochester Street receive bills in January, April, July & October. Your account number begins with 2.
District 3: Customers located on the East Side of the Oswego River with property North of Rochester Street receive bills in February, May, August & November. Your account number begins with 3.
Customers are given a minimum of twenty (20) days to pay their bill. Any bill not paid on or before the due date will be assessed a 10 percent penalty. Failure to receive a bill does not abate the timely payment of that bill.
Payments can be made in person or by mail:
Other Miscellaneous Fees:
· Turn-on Fee $ 40.00
· Non-payment Turn-on Fee $ 100.00
· Frozen Bottom Plate (5/8” meter) $ 25.00
· Frozen Meter (5/8” meter) $ 135.00
· Returned Check Fee $ 20.00
· Meter Fees varies by size
· Tap Fees varies by size
You are entitled to an administrative hearing for the purpose of challenging the amount due, provided that your written notice of the request for such hearing is received by the Water Department no later than 50 days from the original billing date.